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  • If I could give more stars I would. From beginning to end I could not be more pleased with Sack Time. The customer service, selection, delivery and the first night of sleep in my newest mattress was outstanding. I say newest mattress because we actually had to switch out the mattress a couple times, which they did for FREE. This was my very first mattress purchase after sleeping on one that was given to me 15 years ago. I had done a lot of research on mattresses and even went to several mattress stores to pick one out. There is so much advertising on the internet that I could not trust what I was reading. Going into Sack Time was a completely different experience. I didn't feel like I was stepping into a used car lot like I did when I went into mattress firm. Tahnee was super patient with me and I felt more like I was receiving a consultation rather than trying to be sold something. I could tell she genuinely cared about getting me into the right mattress. And when I wanted to switch out the mattresses she never once made me feel bad about it. Usually they give people a few hours window for delivery but because I work during the week and delivery to my new condo was a nightmare (not allowing me to get deliveries on Sundays and having to reserve an elevator), they actually accommodated me by giving an exact time. The two guys who does all their deliveries are excellent. On time and super quick. Poor guys had to come back three times but they were always gracious about it. I ended up with the Chattam & Wells Euro-top mattress after going through the Goldilocks story of too soft then too hard. I'm so happy with my purchase. It was definitely more than what I wanted to spend but it's an investment in myself having a great night sleep for the next 20yrs. And like Oprah advised USC graduates at their commencement ceremony this year, "Invest in a quality mattress!"
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