All i can say is the representative was so professional, he out beat any home monitoring rep out there. He was courteous and very informative. Very non -pressuring, which I can appreciate while I am trying to figure out which service to use. I have not used the actual service, so not sure what customer service is like. Still, I liked their presentation. At least it wasn't phoney and cheesy. All the others so far are a big fat joke. One rep said I can buy signs from Ebay and that they are just effective. Found some on Ebay for 5 bucks, will probably go that route.