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  • As others have mentioned - this isn't a review of their work but of the company. I asked for an appointment to receive a quote. Immediately they called to schedule the appointment and set up the time for the technician to do the quote. After over 10 minutes of answering the questions over and over again they transferred me to a "supervisor" to confirm my details. First, they determine that 5:30 on a Friday afternoon would be the best time to schedule the estimate. Then they ask me to ensure that my wife will be there as both people need to be home for the quote so everyone is on the same page (first hint of a high-pressure sales approach), then they asked when I needed to leave on Friday evening (hint 2) and I told them that I had a max of 45 minute to 1 hour and the supervisor tells me that due to the incredible care they go to to ensure they measure correctly, 1 hour isn't enough time (hint 3) so they need to either schedule for a longer time or ask that we make arrangements to be home longer. I told her that I wouldn't allow a technician to spend more than an hour in our home measuring (ie. hard selling). She told me that there was no sales pitch but that it takes that long to do the estimate. So I suggested that she figure out how to do it more quickly or I would go another route with my bath remodel. SO she started on in more high-pressure tactics and I simply told her that I would go somewhere else and hung up. Almost 15 minutes wasted on the phone just to schedule a quote. I'll go elsewhere as I HATE the high-pressure home improvement pitch. They know that if they don't close the sale with the husband and wife during the initial visit they most likely will not get the sale. Watch Tin Men - it's the Bath Fitter's approach caught on film. Advice to the Bath Fitter - it's 2016 - update your approach and provide service rather than high-pressure sales tactics.
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