Douchebaggery at its finest.
If you're going here for dinner, not the worst place to eat. If you want to drink or have fun or actually get treated with any semblance of respect or appreciation for your business, go elsewhere.
Now I'm not saying everyone that goes to this hole is a douchebag, but a lot of them are and it feeds into the bloated sense of self-worth that's increasingly making Toronto a city of self-absorbed, under-achieving assholes.
That being said, the vast majority of the staff are total douchebags. If you want to go to a place where the staff acts better than you and acts like they're doing you the high privilege of serving you in their overrated watering hole, than this is for you. If not, look for one of the many other options in Toronto that actually has some character and decency to it.