To be fair I go to see a musician who I like a lot. We arrived about 645pm and it was packed. we were nearly refused seating because we did not have a reservation but the friend we were meeting was known so we were seated.
We ordered a couple of beers and when the server came back we placed our order. While we were waiting 3 other tables were seated near us. 45 minutes later we still had not gotten our food although the 3 groups that came in after us were eating within a half an hour of arrival.
We asked were the food was and were told there were problems in the kitchen. But I guess the problems did not extend to the 3 other tables who were waited on by a different server and got their food. When the food finally came my bangers and mash were missing their signature gravy and the steamed vegetables were raw. I was advised they were out of gravy. She kept pushing the pasta on me but was not getting that I really didn't want pasta despite telling her this twice. I then ordered French Onion soup. I had it before and it was OK. By this point it was nearly 815, and I was getting ill from not eating. The soup arrived and it was black. it was pretty clear that it had been sitting all night boiling away. It was salty and burned. Honestly they should be ashamed for serving such a thing. I was planning on sending that back too but the server disappeared and didn't come back to the table until my friend arrived at 920. I ended up walking over the the gas station and buying a pack of crackers to keep from getting sick.
Terrible terrible place.