Naturally, a tow company is not going to get many good reviews. It's bad enough to have your car towed, but any little thing that goes wrong is just going to make that experience worse.
Progressive roadside assistance contacted 777 towing and gave them the closest open garage to help me out. 777 showed up maybe a little later than they said (5 minutes). However, I understand when traffic was as bad as it was. I was stuck with a dead battery in the Linq parking lot during a large outdoor event.
Caesar was my driver. He was friendly and attempted to jump my battery to no avail. He loaded my car safely, drove safely, and made me feel comfortable.
Although my insurance handled the costs for the towing, if I had to resort to my own means, I would have gladly paid for this experience.