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  • This company is a complete scam and rip off! DO NOT USE THEM. Not BBB approved, 51 complaints in 3 years, 26 in the last year. BBB rates on a scale of A+ - F and grades them an F. I booked a 7 night stay at the Hilton Palmer House for a 2 bed 2 bath executive suite room through them. $259.00 per night + a previously undisclosed $60 per night "surcgarge" I was unhappy about the $60 per night and felt is was shady, but I was conceding to that and didn't dispute as they had already charged my card $2300. 1 week before travel, I incidentally called the Palmer House to add an additional room to the reservation. Thank goodness I called! The Palmer House, (a fantastic hotel by the way, I stay there every year), told me there was a problem with my reservation based on information I had given her. They reserved 6 nights instead of 7. (we were supposed to sleep in lobby the last night?) and they booked a single bed room, not in the executive suites. When I called they were the rudest most disrespectful insulting, hateful people I think I have ever dealt with!!!! Absolutely horrible in every single way. Said they had the GM and their lawyer in the room and I was on speaker. Which, I didn't care, but it wasn't true, just a bunch of slimy reps that were laughing at me as he continued to insult me, telling me how stupid I was and that I knew nothing about making a reservation, that the Palmer House was wrong, (I have confirmation from them ). Absolutely THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!! Charge back!!! I had to make my own room reservation in order to get accomodations. I'm now about $4000 into 1 room for 7 nights, but no worries, I WILL GET MY MONEY BACK! They say they pre-pay their rooms, they don't. Booked us the cheapest room in the hotel when we paid for one the best. CROOKS with no respect and no morals!!
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