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  • I often go to the J W Marriott Camelback Inn for happy hour and dinner with coworkers and to their amazing spa, so I thought I would try the Desert Ridge resort and left disgruntled! The service was terrible!!! We sat on the patio and ordered appetizers, drinks and an entree. We asked our waitress, Brandi for water on 2 separate occasions and when she finally brought it she only had one and said "sorry, someone else asked for your water so I gave it to them. I will bring you another one." We ordered a cheese plate and wanted to know which cheeses were on it since I have an allergy to blue cheese. Well Brandi told us "I don't know what cheeses are on it, but I ordered it for you anyway. It is no big deal to comp it if you don't like it". I'm not worried about paying for the $10 cheese plate, I just wanted to know if it had blue cheese! Then there was the valet... I picked up my car after paying the $4.80 valet charge (who charges $4.80 for valet anyway?) and he gave me the keys. They forgot to check that the numbers matched, so he chased down my car and made me stop so they could retrieve the number! One more thing...I was in the lobby and asked an employee who was standing near the elevator where the nearest restroom was. He informed me "all the guest rooms have restrooms". I'm sticking to Camelback, but have to say I am a bit annoyed that they are at all affiliated with this hotel.
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