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  • I come from several generations of optometrists, so I do have some basis of comparison when reviewing Insight Eyecare & Eyewear. My relatives would be blown away by the professionalism of all the staff members, from the front desk to the optician to Dr Heetland, and by the technology employed in the exam itself. I personally dislike having my eyes dilated and found the Opti-Scan option of great benefit. I also like how the image of the scan allows the doctor to compare one exam to another in subsequent years, without relying on subjective memories of what he observed during the dilated exam. I was having trouble with my near vision and found the exam to employ fine tuning aspects I have never encountered before. The showroom of frames itself is a thing of beauty--so many styles to choose from should you order glasses after your exam! The only drawback was the length of time it took to receive my glasses--a couple days shy of a month! For me, this was unacceptable as I'd already been having problems seeing close up. In fairness, Dr. Heetland did compensate me for the inconvenience. However, I am accustomed to receiving glasses from an optometrist within a week to 10 days max. I found this practice via Yelp reviews for "Best Optometrist." In them, others had criticized the length of time for receiving their glasses, but I was assured those cases were anomalies. Given my recent experience, I'm not sure they were. I do hope Insight is able to resolve this particular issue. It's the only thing that keeps me from rating the practice five stars.
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