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  • Unfortunately I got the B team customer service. Donald (manager)wasn't impressive. I had to search online for discounts and he wasn't at all trying to watch my bottom line ( http://m.fcacmobile.com/offers/ good through end of August). If you need a tire rotation, summer $9.99 includes tire rotation. When I presented and asked about multiple applicable discounts he was disappointed to meet an educated customer. A Spanish speaking customer came in and Donald proceeded to speak very loudly at her and her husband, they were in their late 30's and spoke English fine, but according to Donald having an accent means you're hard of hearing. At one point, a worker made a mistake by letting him know a vehicle needed work AFTER they wrapped the ticket. I would have understood his plight because it is a for profit business, but Donald's explanation wasn't to inform the customer, but "you can't make money after the vehicle is gone". His approach was demeaning and unnecessary. Won't be back to this location due to slow (I was 1of 2 customers) and not focused on customers. Donald explained I needed new rear brakes at the tune of $586 in addition to the work I already completed (oil change, fuel system cleaning, tire rotation, air filter change) . I may need the work and I'll get a second opinion, but didn't trust him. Good luck!
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