We have been getting all of our cakes from Freed's for years and have always had a great experience. I took my son in to order his birthday cake, he has always looked forward to helping design his cake and in the past the ladies have been. This though I felt like we were bothering them by being there. We stood there and nobody even looked up to acknowledge us and we she finally did it was straight to business. Just listed stuff off so fast we had to ask a couple times to have it repeated so he could choose. He brought in a item for the top of his cake because in the past they would help him design or pulling up images to help him pick. Nope she listed two options and they were both pretty much the same. Of course the cake still liked nice and tasted good but the whole experience left a bad taste and I'm sure I will go back again for our cakes in the future. The customer service just ruined it.