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| - I would not recommend this location. When I picked up my dogs they were shaking and not acting like themselves. My small dog who weighs 15lbs, lost 4lbs over a 4 day stay with them. Both of them got very ill and I ended up taking them to the vet, turns out they had kennel cough (pneumonia), which I understand can happen sometimes. When I picked them up it was like they couldn't wait to get me and my dogs out of there. Nobody spoke to me or could tell me anything on how they did during their stay. When I called the first time to just make them aware that the pneumonia might be going around, the girl took down my name and said a manager will call you back, after a week, no call. So I called again and only spoke to a supervisor, she basically argued with me about what kennel cough was and how it's contracted, which I already knew from researching it and spending almost $300 at my vet. Instead of making this right, it was basically like I was shoved aside. Like many, my dogs are like my kids and I felt like they didn't care. I wish I had something better to write, but I'm sorry, my dogs were throwing up and coughing all night when I got them back and it seems that if they, or any other dogs had those symptoms while staying there, they would contact the owners, myself included. There was no accountability from this place when I called and no way they wanted to make it right, just arguing with me, the customer. I will most likely not be returning because I feel I can't trust leaving my dogs somewhere that doesn't want to take the time to even return a phone call.
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