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| - Very poor customer service/communication.
I went in to purchase a pasta and orange juice. The pasta took about 8min to prepare before I walked up to the cash register, where I was informed that their visa AND debit machine were broken and only accepted cash. I asked them why nobody told me when i ordered and she told me they had 2 signs up. I asked them where the sign is and she showed me....the problem with their signage was that it did not say in bold letter CASH ONLY, instead, it was a paragraph explains their debit/visa machine was broken and so they will only be accepting cash payment. The sign was not highlighted or the word cash was not even underlined. I had walked right past the sign without thinking anything of it, that was how not visible their sign were. If both their debit AND visa machines aren't working, I believe their staff have the obligation to inform customers when they do their ordering, so that they don't waste their time like I did. They suggested I go to the bank next door, which I tried, but as I didn't bank with that particular bank, I was asked to pay a $3 convenience charge, which I was not about to pay as it was the restaurants problem, not mine. I ended up walking away without my meal feeling very annoyed having my time wasted. It did not help that the staff were unapologetic and blamed me for missing their puny sign. I will try to add a picture to this review after. Never going back.
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