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  • Ugh I was trying to take off my nails I asked through the phone about the price before going in was told $10. When I got there the technician went about cutting my nails and shaping them after drilling and picking the gel pieces off. This is cool and all except she neglected to tell me that ANY of trimmings after taking it off would be an additional charge. I thought this is as per usual because I am paying 10 bucks and I've taken them off at other joints for 10 and cutting and shaping is included. I didn't say a word because these things are usually complimentary. The onus doesn't lie on me to refuse your imposed services, you should tell me if you're going beyond your stores standard of service and plan on charging me. She said nail hardener would make it stronger after removing gel and I basically agreed thinking we are simply discussing the issue. She proceeds to apply it --still no word about a charge. I only find out at the front desk that it was $15 apparently. He said that it's "uncomfortable" to talk about money while they're servicing you. I made my case and he was ok with 10 so at least I was listened to. I hope this place informs their technicians to let their customer know about extra charges. It'd make for a more pleasant experience.
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