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  • I've been to cheesecake numerous times. Mostly out of state. But recently I started to frequent this Scottsdale location. My first time was so so... I believe in second chances do I went ahead and brought my GF and a friend over tonight (7-28-16) at around 10pm. We walked in and within a minute the host, she was very friendly. We got sat and waited about 10 minutes to get greeted. There were a tons of servers sitting everywhere chit chatting and walking pass us without acknowledging us. I flagged down a server because I had some questions regarding the menu. She was nice but disappeared really fast. Guessing she wasn't our server!! Our server finally came over and said hi... Honestly she had ZERO energy! Wasn't really attentive, friendly nor recommended any drinks, apps or main courses! She was a order taker and not a waitress! So we ordered our drinks and then our meals. We ordered the orange chicken, mac n cheese balls and the filet mignon tips which I had maybe 30 times in my lifetime visiting Cheesecake Factory. Mac was alright, orange chicken was extremely hard to bite into it (overcooked) . That's was my gf meal and she was embarrassed to complain so instead she paid for it and box it up to later throw it in the garbage. I ordered the meat medium and it came out completely raw, literally blood everywhere. The wine sauce was off... Tasted bad... Really bad. Server never came and checked if we were enjoying the meals so I had once again to flag her down. I explained my concern and she offered to take my meal and cook it a bit more. I declined her suggestion and honestly I was a bit offended. After telling her that the sauce tasted bad and the meat wasn't cooked properly, I was expecting a sincere apologies, offered a new meal and not the same one, and lastly the MANAGER never came over to check on us!!! I just felt like you guys didn't care. The server came back after 2 minutes to tell us that indeed the chef wanted to apologize because he forgot one ingredient!?! Really!?! That all I get!? My night is ruined, wasted one hour out of my life and this is the kind of solution you have!? I worked 12 hours and I was just leaving work and looking forward to eat at my favorite restaurant. Hmm not sure if it still is but I guess I will come back here and there just to buy cheesecake. And ended not eating anything. I'm extremely upset that after spending one hour at the restaurant I had to go to in n out to get a burger. But the worst part is that the MANAGER never came over!?! This is unreal and I'm really sad that the Cheesecake Factory is going down on service and quality.
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