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  • As a family, we love the cakes here, but bad business practice has us refusing to patronize them any more. My mother in law had a coupon to use and ordered a cake. When she picked up the cake, she was told that she couldn't use the coupon, it was only for DECORATED cakes. So she held onto it. A friend's birthday came along and she thought it was the perfect opportunity to use the coupon -- she could get a decorated cake for her friend! So she ordered a decorated cake. And was told again that she could not use the coupon. No real reason why, just that she couldn't. Twice she spent good money at the location, and neither time would they honor the coupon. And there was no attempt to make her happy. I mean, it was a simple coupon. It basically covered the cost the decoration. Why not just give her the discount and keep the customer? And the associate told her that it had happened to other people who were probably also unhappy.... then why hasn't anything been done to rectify the situation? Disingenuous business practices lead to loss of customers.
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