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| - First thing is first, I only write a review if the service or the food was so bad that I 1. left the business fuming. 2. IT'S a VALID CONCERN
Yesterday was one of those days, I was fuming with Glazier's market!
Here's what happened:
I ordered a baby shower cake 2 days in advance. I knew there would be a problem...the person taking the order had no clue how to take it. I thought, I will call to be sure but I didn't. I paid, I left a phone number, gave the person my order, it's a half vanilla sheet cake, that says "congrats..."in hot pink with gerber lillies. Main thing I paid, I gave them time, and easy instruction.
Day of the shower (two hours before), go in and there is NO CAKE. They never called, the asked me if I had a copy of what looked like an official form. I had no clue what they were talking about, I had a receipt with a bright orange sticker that said PAID. I guess this was not enough.
Therefore, the cake for some reason, I never knew why was never made. So I picked one from the cold case (who by the way the person who took my order said, they often stay in there for up to 2 weeks because they forget to take them out...but nonetheless the young man said, "they are still really good") so now, I pick a blue one out of the cold case...it has some pink in it (a shower for a GIRL)....and I am fuming! Another person comes out with 4 small packages, I thought they were happy meal toys and asked me if I wanted one. 'WTH are they?' I ask. These people don't talk. As a consumer, I have NO CLUE what is happening in this business transaction. Oh, well thank you....they are tiny baby shoes that can top the cake....that do not match, that look like they are from 1907. Thank you, thank you very much. My last comments are WHO IS THE MANAGER? The mute attendant (someone with a grey bob hair cut) says of course by pointing was the person who offered me the Happy Meal toys without telling me what they were but by just handing out 4 plastic whatevers...
I take the cake and go fuming out assuring them I WILL CALL MONDAY WHEN I HAVE TIME.
Alas, I take the stupid mismatched cake (that could be two weeks old) to the car. I need to buy soft drink, wine (yes, wine!) and a $50 gift card for the party and don't want to take the cake while shopping. Heavens, hey may think I am stealing it even though I have official documentation.
I get 6 bottles of wine...I notice the 9.95...they are all 5 something...they have no idea where the gift cards are, They have no idea why the sales price isn't coming up. They are slow and confused. My blood is boiling, my heart is racing, I'm about to sweat and literally my always happy face has melted into a frown.
I can't take it...I am done and I leave, bursting out the door.
Let me say not only did these people make me late for a baby shower I was hosting, they wasted MY TIME. All of the occurrences could have been avoided by 1. Training the kid who took my order properly 2. Called me when they had a question about my order 3. Spoke to me about why the order did not get made instead of just staring at me like I had a 3rd eye and I didn't have the right to be angry...especially when I had to look the case alone looking for a similar cake flavor like the one I ordered. And no they didn't have it so I had to pick something else!
Very disappointing since I just bought a new home by this place. Admittedly Vegas doesn't have much to offer in the way of fresh produce and a store that has decent pricing for the good quality such as Whole Foods. They also have a salad bar there which is great and that I ate from when I ordered my cake (THAT WAS MY FIRST TIME THERE). As well as I bought a scoop of gelatto (that was ok.....but I ate it). I am a family person who does not need reasonable pricing - that they do seem to have. In addition, I need time a feature many families can lack. I am mad that they wasted mine and didn't even flinch or respond or take ownership of THEIR FAULT.
I assure you people will continue to go there because they have some nice features to their store but I think it'll be the last they see of me.
Monday mornings, I am bestowed at my front door with fresh milk, a produce box, and meats that is delivered by Winder Farms. THOSE PEOPLE ARE FANTASTIC and for this I AM LOYAL. Still. I do shopping when I need things but this WILL NOT be the place to do it....
You lost a fine customer Glaziers, you really did. You need more management and process training, communication skills and people who know how to WOW their customers not make them fume.
Good riddance!
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