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  • We picked out a beautiful couch, love seat, and ottoman. We had it custom made, so we took their sample home for the furniture and pillows to make sure it completely matched, due to no return policy. Everything looked great so we ordered the furniture. 10 weeks later it finally came in. We were so excited, until it showed up. We ordered burgundy furniture and it ended up pink due to color shifting. The sample did not resemble such qualities. Lazy boy's response, "fabrics can differ slightly from our samples". What a joke!! There is apparently a difference between looking at a fabric swatch flat on a surface from above, as they display it, vs it hang off of the table and seeing if the sample changes from different angles. We were just informed of that today, NOT while we were purchasing the furniture. ALSO, we specifically asked for fabric that does not change colors based on wear patterns, and the sales staff said the one we picked does not. Oh it does terribly. We have bought lazy boy in the past and been extraordinarily impressed with their quality...oh has it gone down hill. The stitching is terrible, the cushions have puckers, and it does not even compared to the couch we bought from the 6 years ago. Now we are paying out of pocket to have it re-upholstered, due to their lack of desire to make anything right. The sales staff solution was for us to lodge a complaint with corporate so they could receive a corrected sample!!! How does that help us?! Disclaimer; Your furniture might end up different from the sample you picked out, so make sure you look at it from all lights (including outside) and all angles before ordering!!!
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