I have been a regular at Myle's nails for years. The service has been spotty as is in many discount nail salons but I've returned because the prices are very competitive and nothing terrible has ever happened...until now.
The last time I went in for a full set of gels the technician was extremely rough and couldn't understand what I was saying when I told him he was hurting me. He ground down my pinky nail trying to remove an ink stain that I said was fine and to please leave it be. It left a painfully sensitive divot in my nail. Also, he was so rough with the sanding drill and nail file that when I left, every one of cuticles was bleeding. My fingers were throbbing for two days until they scabbed over.
I decided to call and talk to the manager who told me I was "too nice" and that I should have "stood up and said something" about the poor nail job. He told me that in the future I should call ahead and request someone different (even though they accept walk ins). He tried to make me feel like it was my fault.
I have worked in customer service for almost 5 years and I am not one to complain in order to receive free services or goods. However, the manager should have at least offered me a free manicure to make up for such a bad experience.
I won't be back :(