BEWARE of this company. This provided me with false and misleading information. The sales person Neha came to my door and offered me a tankless water heater. I asked her about the term of contract, she said standard like any other company. They provided me with one paper of the contract which doesn't include the lenght of the contract. I discovered later that the contract for 15 years. Reliance and innercare provide 7 years and cheaper than this company. Imperial are contractor to Gasco energy which I believe the same company.. $1700 tankless water heater they ask for $5200 buyout after 2 years of paying $62. I'm currently taking them into a small claim court.