I was referred by my auto insurance MetLife to Gaudin Ford Auto Body to have my car repaired. What a nightmare!!! I brought my car in Tuesday morning met with Matt who looked my car over, had me fill out paperwork and gave me his manager's business card. He told me Eugen Petculescu the Auto Body Shop Manager would contact me with an estimate within 48 hours. I thought it was odd that it would take so long but nevertheless I left my car with them. I called the manager the following morning and got his voicemail. I left him a message but he never called me back. I called again on Thursday and got his voicemail. So I called back and spoke to Matt and he told me MetLife hasn't contacted them so they couldn't give me an estimate. Well I called my insurance and they said they did send Gaudin Ford a link and left them several messages to contact them. I called Gaudin Ford today and spoke to Eugen and he told me MetLife didn't send them anything that in fact they hadn't used MetLife in over three years. At that point I was truly frustrated and unhappy. I was just getting the BIG RUN AROUND with both Gaudin Ford and MetLife. I ended up leaving my job halfway through my shift, lost four hours of pay, so I could go pick my car up from Gaudin Ford. When I got there I didn't get an apology or anything from these people the receptionist just gave me my keys. Do not take your car to this place. They are very unprofessional, they don't care about the customer, and the are LIARS!!!!!