If I could give a 0 I would and it all has to do with the manager Andy!! We are paying customers and I sent an egg back because it was burnt and instead of offering to remake it he told me that's how it's has to be cooked. I wanted a fried egg with a broken yoke and the white part was completely brown. I cook eggs like that all the time at home and they never have any brown on them at all. Worst thing was he got into an argument with me about the egg and refused to remove it from the bill! All of this over a $1.00 egg! He is an ass and we will never return to this Zipps or any other Zipps for that matter. I will be putting a call into corporate on Monday when they are open!! This place sucks avoid it at all costs!!