The one star is for service.
As for their ability to diagnose and fix,I give them 3.
Customer service starts with setting customer expectation.
I ask how long to repair and somebody gives you an estimate.
They have a very bad habit of telling you maybe an hour or two and it ends up not being fixed to the next day late.
It appears as if they take in as many repairs as possible,give you an overly optimistic time table and then don't get around to repairing the vehicle until much later than promised.
Of the three times I've brought my vehicle in ,none have ever been delivered on time (even remotely).
The last time I brought in a car,I wanted to have them check out a possible slow leak on one of the tires.
Was told about an hour wait.
Stopped by several times after that and after about 4 hours of being told I'm next,I wasn't.
Ended up taking the car down the street. to Ted Wiens.Took about 15 minutes.
Word to management,if you can't do it as promised,just tell me and I will take it some where else and not be so pissed off that I will never bring any vehicles to you again.