I have had several encounters with Bob's TV as they are the authorized repair station for the Panasonic HD Plazma TV. Bob is rude, made me feel like I owed him something for a warranty issue with my TV. I bought my TV on 12/2/13. It worked fine for a about 17 days, then got a 3 -4 " vertical stripe on right side of the TV about 12" in. Panasonic assigned Bob's TV to check it out. He said that he would have to come out to take pictures of the problem. I sent him the pictures via email. He said that Panasonic would replace the set. First he said 1/5/14. On that date I checked with him. He then said 1/10/14. I the mean time I checked with Panasonic Corp on the status. They said that the last entry on my claim was "the replacement of the panel". I called Bob's TV today and asked the status. He said, "he doesn't have the foggiest idea." I advised him what the Panasonic Rep told me. He got belligerent and defensive. He said I could call and check on his order number. IS THIS CUSTOMER SERVICE!! Why can't he check? He is a representative of Panasonic and the company I bought the TV from. AS OF RIGHT NOW I WANT THIS SET OUT OF MY HOME. I will make it my mission to get Bob's TV out as a repair station for Panasonic.
I RATE THEM A ZERO! SO SORRY THAT I MUST GIVE THEM A ONE STAR.
DON'T EVER BUY PANASONIC. POOR CUSTOMER SERVICE.