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| - Absolutely the worst cafe or whatever you want to call it, I've ever been to. The waitress was extremely disrespectful and rude.
We were seated there for a good 15 minutes, completely confused on what's going on in this cafe because the waitress just left us there. We were not made aware of their "rule" that each person who steps foot into their store was required to purchase something. After just leaving another restaurant and finishing a huge meal with my friends, a few of us decided to pass on getting drinks/ dessert.
I understand that every store has their own rules, and my friends and I were happy to obey them, but the way the waitress came off about it was extremely unprofessional. When we told her that only 3/8 of us were ordering she started to get upset with us. "Well everyone has to buy something, or everyone is going to be charged $5 because you're using the board games"
Well first of all we were not even using any of their board games, we were just all siting there confused as to what was going on. Were we suppose to line up to place an order? Are we suppose to sit here and wait to get served? THERE WAS NO SERVICE, so we just assumed it was like a lobby/ food court kind of deal. The cafe was filled with empty tables, we were not disturbing any of their customers and we were NOT taking up room in their Cafe as half of it was empty. So my two friends and I just ordered and told the waitress we were just going to grab the drinks and leave the store, like a take out kind of deal.
She leaves and comes back 5 minutes later with 2/3 of the items we order and said, "The people who didn't order have to leave the store right now ". I was absolutely upset at this point, I was like well, one of the orders didn't even come yet so they're just waiting with us, we will pay as soon as we get our order and leave the store. She threaten us saying that "her boss" was here so if the people who didn't purchase anything don't leave immediately she would charge us $5 extra for each person.
Taking into account, everyone in the store was Asian expect for 3 of my friends who were brown and black. As we looked around the store, not everyone ordered something... Why was she just strictly picking on our table? She was so polite to all the other guest at the other tables, making small talks, asking if they needed anything else, taking away their garbage. My friends and I were polite when we walked in, we greeted her, and we were not being loud or disturbing. Discrimination? Maybe?
So moving on, when the last order came my friend found hair in her sundae! That is disgusting- both the service and food. I paid $7 for a regular size cup of bubble tea which included the rude "service". When we went to pay she just threw the bills on the counter, walked away, and asked another guy who worked there to collect our payment. None of the staff said thank you or bye, nothing.
Above all, please don't waste your time and money here. If you don't want someone to ruin your day just don't go there. If you're looking for a place to chill just go to Chatime which is like literally a 1 minute drive away. It is a much better atmosphere, friendly staff, and cheaper bubble tea. This place was hell just don't even bother going there.
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