Overall the biggest reason I am not renewing my membership after being a customer for about 5 months is because I can't deal with how crowded it gets. I was hoping with the opening of 2 new studios, the crowds would die down, but I still have to arrive insanely early and be matt to matt with the person next to me. This may not be a deal breaker for some, but it really ruins the experience for me. The thing that bothers me the most is that you can see them selling single session deals on their website for their most crowded classes. I can see doing this for the less crowded classes, but it's annoying that they run specials that make a packed class even more crowded. As seen in most reviews, the front desk staff is either rude or just doesn't seem to care. I never got a tour, and I had one instance where a minor confusion could've been easily solved yet the front desk staff was just RUDE about the situation.
The pros: VERY clean and nice facility! I love that! Locker room is modern, and its one of the few gyms/studios I would actually shower at. The facility itself is 5 star
They have a great variety of instructors. Some instructors weren't my style, but I could see where other people would like them. No instructor was ever rude/mean, and they were always engaging. I have friends that go to other studios and have had really bad experiences with instructors, but that wasn't the case here ever. My 2 fav were Anna and Mindy.
The biggest thing I will miss is the schedule. I like the variety of classes and the fact they have classes so often.