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| - I was originally very excited to see that this place had opened up in the Willowdale area and was looking forward to trying the food. But after my second time dining here I just HAD to leave a review and here's why:
First off, the food here is pretty great. The hand pulled noodles here have character, very smooth, silky, and cooked to perfection. While I have tried both the soup noodles and dry sauce noodles I would say that sauce noodles are definitely the ones to try. I tried the Porkgamo today and the filling was very delicious but bun was a bit firm and felt like it had been sitting out for a while. Food wise, this place has left a pretty good impression!
My reason behind only giving 2 stars: THE SERVICE IS TERRIBLE !!! My first time dining here was on the weekend and the service was slow but that was forgivable given that they were quite busy. But my second time here was on a weekday at 1 pm and after walking in, WE had to get the attention of a waitress and ask if we could be seated. Given that the restaurant is fairly small and the staff in the back have a perfectly good view of the front door, we shouldn't have had to wait that long or even have to grab the attention of staff when entering! Upon sitting down, we were not given menus/water/even greeted and sat there for more than 5 minutes waiting to be served. Finally, I had to flag down a waitress who was at the register because it seems like we had been forgotten (even though the restaurant was not at full capacity) and ask if we could have some menus and water to start. When ordering, my dad asked about the types of noodles they offered and the waitress was very impatient with explaining and I caught a glimpse of her rolling her eyes at my dad's confusion when she was the one who didn't give a thorough explanation. You can't expect customers to come in and know what exactly you serve EVEN if they are Chinese!!! I had thought that the lack of professionalism that this waitress had was only because we were Chinese but she later served another table with non-Chinese customers and had the exact same attitude! In contrast, another male waiter (who did not serve us) was very polite to his table and even thanked us for dining here when we left.
All in all, the food here is delicious but the service is unacceptable. If you're looking for a place that will leave an impression on you come here because the food will leave a good one and the service is definitely something that you won't forget. Honestly I don't think I'll be coming back ever again.
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