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  • Purchased my car there and visited service several times for routine things. Service has been fine to this point except I have had 4 service writers in less than 2 years, and my latest one is also gone. Went to get my car detailed (waxed) today and ran into a service dept. that is too busy for customers. Drive only had 1 car in it, but the only service writer I saw there (1:25 pm), Alex Perez, didn't want to be bothered with me. He didn't know what I was talking about getting my car waxed. Another guy tried to explain it to him but he was more interested in looking at a computer screen. I told him to get the detail guy, he would come and give me a price and I would wait until it was done. I had the same service done 8 months ago there. Still acting confused, he just started making excuses, they were too busy, he didn't know if they could do it, why did I want it done............. I finally said I will go get it done some place else and he said fine and went back to the computer screen. This dealerships spends lots of money on mailings to me, service coupons, emails etc but when you get there, they are too busy. I won't be going back any time soon.
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