These guys ought to get out of the fast food business. They are pathetic at running a fast food store. Slow, unorganized, lost!
They run a park-thru, not a drive-thru. McDonalds Corp should take the entire State of Arizona back from the franchise. 10 minutes for a cup of coffee in the drive-thru just shows that no one is focused on operations. And Corporate in Chicago wonders why the stock price struggles to go up while they allow crappy customer experiences. Corporate is so far removed from the customer experience or reigning in their lousy franchises that I'm sure they will continue to be baffled on why they are losing customers.