I went to this salon walk-in to have a hair cut. They have some promotions for walk-in clients. Horacio was my hair dresser. I asked him to trim my hair and I told him I do not want any layers at the back.
He did an awful job on my hair. I ended up to get layers which I did not care anymore. What bothered me was bunch of layers which has been cut uneven and bulky. It feels like I have taken the scissor and has cut off the end of my hairs to force it have layers. No smoothness. He did a good blow dry job and I did not realize how awful my hair was the same day.
When I went home and washed it a day after and straighten it with straightener as I always do I was shocked. there was even some strains of my hair longer than all my hair with bunch of chopped layers. All my friends along with my husband ware really surprised about how awful my haircut is.
I went back to salon and Claudia greeted me. She looked at my hair and she was surprised as well. She accepted to fix my hair complementary as I did not wanted Horacio to touch my hair. My hair was not fixable totally as it was a real mess but she did an excellent job to make it at least tolerable. She was so nice and professional and did her best to please me.
I will go back again because of the good customer service I get when I returned and complained about my haircut but I will make sure not to go near Horacio and just to work with Claudia.