I am writing this Review because Rodeo ford Cared about my familed safety when Sanderson Ford Did not!
Sanderson ford put my family's safety in jeopardy and I am extremely disappointed with that location. For the sake of all other families who may be affected by their blatant neglect I felt the need to tell you about my experience and Why I now will do business with Rodeo ford and NOT Sanderson Ford.
My husband and I purchased a 2013 Ford Escape. Last year there was a recall for a faulty door latch that needed to be fixed. This issue caused the door to pop open while driving, it would not remain closed and it couldn't be locked. We took it to Sanderson ford to be repaired. Upon speaking with the repair department we asked them if they will be replacing all of the door latches just in case this was to happen again on another door. We were told no! That it was company policy that they cannot fix them until they break.
I thought this was strange and I asked again for clarification, my concern was obviously what if this was to happen while my young daughter is in the car? They again refused to fix the remaining doors. They fixed the driver side door latch that was broken and we went on our way beyond my better judgment.
Fast forward to last week when low and behold the driver side back passenger door latch broke with my daughter riding in the car! Luckily she didn't have her little arm or leg or any other body parts crushed by the door but this was extremely scary!
I remembered the awful service we received from the Sanderson ford the first time around so we decided to call the Rodeo Ford location and they were able to fit us in for a repair right away.
Upon speaking with the women who helped set up our service she informed me that they would absolutely be replacing all door latches due to safety concerns and that in fact the recalled parts come together in package of 4 to replace all 4 doors at a time. So imagine my surprise to hear one location say they refuse to replace the remaining doors and one location say they absolutely would because they don't want to put my family's safety at risk.
Needless to say I am thrilled with the service I received from Rodeo ford! Im happy we chose them this time around. I am happy that they did not take the easy way out. I am thankful that they were not lazy and I'm thankful they did not put my family's safety at risk.
I am however appalled that Sanderson Ford obviously does not value their customers or their safety.
Thank you Rodeo ford for taking the time to fix all doors for my familys safety!!