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| - As I sit here with my 9 month old son, I am literally thinking of all the angry things I want to bring to the table at my sons 9 month check up this Friday. First off, I will say I chose surprise peds because they were referred to me by a family member. Dr Pham was the dr we saw at the hospital and seemed hurried to move on with his day. Over the course of the be the next 9 months we have kept our appointments and had no trouble with the office staff. Dr Marcelo is kind and soft natured but often uninformative. Dr Pham is more firm and comes off abrupt but is definitely well educated. So here is why I have given 2 stars... My son Kyle is no one special to them and it often feels like he is just another body in the waiting room. Recently, 2 weeks before Halloween my son became severely congested after doing all my mommy tricks ( humidifiers, saline spray, boogie suckers etc..) I finally made a dr apt. I paid my co pay of 20$ and was told " lungs sounded good, he has a cold" ok I left. A week later, he is STILL congested and now has a fever, back to the doc, $20 co pay, this time given antibiotics for sinus and ear infection, 10 days on that, my baby seems happier, but not better and had developed a hacking cough, back to the dr we go, $20 more dollars "lungs are good, just a cold" 2 weeks later, I am sooo fed up! I have a baby that has thick green mucous and can't sleep or drink his bottle, he coughs so hard he gags, his eyes are purple and blood shot... Back to the dr, this time dr Pham sees me and asks 20 questions and because he doesn't have a fever, rash and appears in good spirits I am told to give my baby 2.5ml of children's Zyrtec daily that its probably allergies and that I can expect him to be like this until at least April. WHAT?!?! So, fine, I give the Zyrtec every morning like I'm told to and for a week, I have a baby zombie. No coo's or giggles. Not interested in playing just sleepy and lifeless. Not to mention, STILL congested and coughing badly! We are now dealing with this for almost 2 months. I've paid at least 5 co pays in that time, bought baby Vicks, warm mist humidifiers, cool mist humidifiers, saline spray, saline drops, a nose frida( because the bulb was useless), children's benedryl, children's Zyrtec.... And here I am at 3 am sitting in a rocker with my baby because he has been up coughing and unable to nose breath all night. I just don't feel heard or well taken care of. It's not about the money, I'm not a antibiotic lover, but I am a mom with concerns and a 50 hour work week job. I'd like to get more then 3 hours of sleep, miss less work for what I will deem useless dr visits, and get some answers. If on Friday the dr's can't help us we will be looking for a different office.
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