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  • I will be taking all of my business to Walgreens down the street moving forward. TERRIBLE customer service in the pharmacy department here. Dropped off a prescription around 6pm and was told there would be a wait and that it may be ready "in like, a couple hours... like maybe around 9". I said okay and clarified that they had the correct number on file. I also asked if I could be notified by phone call or text when it was ready and even VERIFIED that they had the correct number on file. Obviously, I would not be waiting for 2 hours in the store for my prescription. After calling 3 TIMES BETWEEN 9:45-9:50 to not even be able to get a hold of someone, I decided to drive down because it's conveniently located by my house. I walked into CVS and rushed to the pharmacy to see that they had closed at 10pm. I will admit fault to assuming since the CVS Says "24hours" on the building that I assumed the pharmacy was too - nope. They close at 10. It was 10:09 on the dot when I walked to the front of the in store pharmacy and there were two ladies behind the pull down gate. The gate isn't sound proof and you can see right through it. I was standing right there and since they didn't acknowledge me, I decided to announce myself and ask if my prescription was ready. She said, "sorry we're closed". I explained to them that I was never notified of my prescription being ready and asked if she could look in the system to see if it had been filled. She said it had been ready and filled before 9pm. She proceeded to argue with me about how she told me it would be ready at 9. SHE NEVER GAVE ME AN EXACT TIME AND clarified that I would be notified via text when it was ready. I never received a call OR a text. I asked since it was just a few minutes after closing if I could just pick the prescription up and her response was, "the register is closed". No apology, nothing. She said, "I can give you you're prescription paper back" and SLID it through a crack in the pull down gate and said "can you reach it". Absolutely appalled by customer service like this. It's unacceptable. Since I needed to start this medication this evening ... I went to a Walgreens down the street and had it filled by a FRIENDLY, personable pharmacist in under 10 minutes. DO NOT take your business here if you are sick and need medication in a timely manner. I really hope neither of the women working tonight are shift managers. Huge inconvenience and headache.
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