"Your credit card is not charged."
This is what the lady told me when I told her that I wanted to cancel. Couple hours later, I see that my credit card is not only charged, but charged TWICE. She actually charged me $200 for what I knew about and another $400 that I had no idea about. It is such a waste of time and they are LIARS.
Even the corporate office is full of LIARS. They told me they would refund me everything except $25 cancellation charge. She also told me she will send me a confirmation e-mail in the next hour. It's been 24 hours and there hasn't been an e-mail. My card is still charged.
Cheap but terrible service. I would rather pay more for better service.