BAD EXPERIENCE - Initially when I did my first class at Yoga One, I thought it was great! Even so much that I joined the 9-week challenge. When I went to do my first class I was not aware that I had to pay additionally for yoga. Not a big deal, just not 100% sure that's what I was ready to do that for 9 weeks. The front desk receptionist that explained this to me was unwelcoming, gave me a hard time about getting a refund, paying for the unlimited month, and just had a shitty attitude. It really took all I had to try to look past this, but I could not (I was very calm and polite, but thinking back on it I should have just told her that she was being MEAN and unpleasant). I went ahead and signed up for the month unlimited since I thought I could move on and enjoy the class BUT could not. It really set the tone for a bad time; I was unable to get through the class because I couldn't not stop thinking about how unpleasant she had been and ended up leaving early. You shouldn't have to put up with bad customer service at yoga studio when you're going to relax and get a good workout. At this point I feel that I gave my money away and don't really have a desire to go back.