Room was clean. Bathroom could be cleaner, especially the shower. Nice new fluffy towels!
Common areas needed to be vacuumed!
Early in the morning staff gave someone a key to our room which didn't work. But their repeated attempts to enter woke us up. Then staff tried to get in!! When my husband opened the door he said "oh sorry didn't know the room was occupied"!!!!
Coffee pot in our room was broken.
So we went down stairs to get complimentary coffee (per guest services book). We were told by staff "oh we don't do that anymore!"
All this in the same morning !!!! 2 stars might be too generous!