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  • Went here last Saturday on a busy night downtown. First thing was when we walked in there was a line in the waiting area. There was no hostess and the dining room was just "seat yourself". So you had to periodically walk through the dining room to see if anyone left. I work in a restaurant and the fact that didn't have a hostess or even a waiter doing some hostess duties was appalling to me, especially on a busy Saturday night. When you do sit down a waitress comes clean the dishes and trash off the table but they do NOT clean it. Gross! I ordered a steak wrap (because I wanted something more filling than wings). Waited for more than 45 minutes for food then the manager comes out to our table and asked who ordered the steak wrap. I said I did and he told me the steak is frozen in the back and asked if I would order something else. We were in a hurry to go to a concert and we told him that. then he said boneless or traditional wings could be prepared right away. Even though I didn't want to eat wings before we even ordered. I ordered a snack boneless wings anyway, then the food came out a couple minutes after that. Everyone else's food came out cold probably because the kitchen staff was just waiting for the steak to defrost in the back?? This entire time we did not get checked on by our waitress so she had no idea I didn't get what I ordered. I wasn't happy with my meal. We ate fast and got the check from the waitress. The steak wrap was on the check, the waitress came back and we asked her to take it off and she put the order of snack wings on the check. No offer from her or even the manager in the first place to get my meal for free. Had to leave in a hurry so I didn't want to heckle the waitress. But if the manager had walked by again trust me I would have said something to him about a free meal. I'd say I have standards because I work in a restaurant and at most places I'm impressed with the service of the manager and wait staff. But this place is the worst. Communication is obviously needed between the wait staff, kitchen staff and the manager. Also why didn't anyone come to me sooner to say I couldn't get the steak because it was frozen?? They need to communicate better and also the manager is incompetent. Never going back!
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