I've come to Zipps many times mainly because it is close to our University and has good beer prices during happy hour. The food is unimaginative and bland. Everything extra is an extra charge: want more Ranch? Extra charge. More Salsa for your paid chips/Salsa? Extra charge-- and you are not informed until you get the bill.
The biggest NEGATIVE is that the servers are now instructed to take and hold your credit card when you place you drink order. Remember, this is in Glendale with a professional customer base: not Tempe where college students run amok. I've been there 20 times, and only in the last week have I encountered this "new policy". I told the server I worry about credit card fraud and identity theft. She had zero clue as to why I was concerned. So now you are considered a thief; I've not encountered this policy (outside of Tempe) in any other bar/restaurant in Arizona.