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| - Came in over the weekend to try out their summerlicious and I must say the experience was beyond disappointing. We were pretty much ignored after being seated. No server came with water, had to request for a high chair 3 times and after 25 mins, had to ask if we could be given menus! There was one individual server that was avoiding eye contact with our table from the time we sat down, perhaps because he wasn't thrilled about looking after a party of 12 as we noticed he was only trying to look after the smaller tables. The place is small in size and there did not appear to be any assignment of tables/sections for each server, he clearly just chose to avoid serving our table. He also was the one that ignored our high chair request, he seated people that came in after us, gave them menus and took their orders. It turns out this server was actually the manager, how sad. We finally were able to get a waitress there to help us out. She was apologetic and tried her best take care of us.
In terms of the food, I quite enjoyed the clam chowder and steak frites. Five members of our party ordered the tiger shrimp fettuccine and all five, not just one or two or even three but all five guests were served uncooked, raw, still translucent shrimp. Instead of taking each of our dishes into the kitchen to have the shrimp redone, we were asked to throw all our shrimps onto a single plate together to be brought back into the kitchen for cooking, seriously?? Then for dessert, they ran out of the apple crumble... on the first weekend of summerlicious, not impressed, nor were we impressed with the panna cotta and cheesecake options on the menu.
But wait, just when we think the experience can't get any worse, it does. The manager ends up elbowing one of us in the back of the head. No doubt it was accidental, however, the apology itself was insincere and artificial.
As we left the restaurant, we noticed a table of four that ordered the shrimp fettuccine and they were given three tiger shrimps each, those in our party that ordered the same entree only received two shrimp each. Unbelievable.
Honestly, I generally go onto yelp to read restaurant reviews but never take the time to write them. The experience would have to be exceptionally extraordinary or exceptionally poor to motivate a review out of me. Overall, the lack of acknowledgement made by the manager from the time we walked in, failing to come by to apologize for the under cooked shrimp issue, and offering such a weak apology for hitting a customer in the back of the head, lands them a 1 star and that's being generous only because yelp doesn't offer a no star option.
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