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| - My first time experiencing 128 South Main Chophouse was after church one Sunday with a party of 6. Right off the bat, there was some mass confusion regarding where to put our larger party and we were paraded around the restaurant for awhile before being seated in the, otherwise empty, bar. Our waitress arrived promptly and was incredibly friendly and charismatic, but seemed rather overwhelmed and flustered.
We each ordered and, as we waited, two larger parties came in and were seated with us. The larger of the two parties (probably close to 20 people) ordered drinks, waited a decent amount of time and then got up and left the restaurant. Again, the waitress was precious and apologetic but seemed to be tremendously overwhelmed. When food arrived, I had ordered the Honey Chicken. The chicken was quite good but the sides were rather bland. When it came time to pay the bill, there was some massive confusion about change and my friend was told he only put in a $20 when he put in $40, and it was generally a mess. Overall, it wasn't a bad experience at all. It was just underwhelming. Everything from the service to the food was just "okay."
A week later, my father-in-law who had been with us on the first trip, suggested going again. Truthfully, I wasn't really looking forward to it. There were only 3 of us this time and we were seated immediately. My father-in-law went for the Sunday Specials menu (pretty much any Southern country cookin' style entree & side you can imagine) while my mother-in-law and I both ordered the Fried Flounder and Shrimp. I went with fries and mac-and-cheese as sides (#healthygirl). This time, the food was quite delicious. The same waitress helped us out this time and didn't seem nearly as overwhelmed (but was just as sweet!) It was a much improved experience, for sure. I'm hoping that the first experience can just be chalked up to Opening Pains as the restaurant was only a few weeks old and opening on Sundays was even more recent than that! In addition to the good food and sweet service, the owners of the restaurant were present and fully involved in the entire operation both times. They stopped by most tables, refilled drinks, and even mentioned that the entire family was working in some capacity or another that day. Their dedication certainly caught my eye & will play a large part in the success of this new restaurant!
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