| rev:text
| - I was shopping around for new office chairs and I figured why not check out my local office supply store. I found a few chairs that I really liked and saw that my closest location had them in stock, so I decided to go and make a purchase.
After I arrived I grabbed a little stock-paper from the chair and started looking for an employee, unfortunately I had no luck. I walked back to the front of the store, since the furniture section is at the very back, and waited in line to be helped, only 1 customer ahead of me. I handed the gentleman the paper and he radioed, to the back (I guess), to have my item brought to the front. We waited a moment and he told me it would be a few minutes. How could they look for a chair when he didn't even tell them the color? It comes in two different ones. He gets a response and again, no luck. They don't have the chair available. I was actually interested in purchasing two but I figured I would get one here and the other from a different location. Somehow the inventory was off. I get it, I work I customer service, it happens.
The next part is where I got pretty ticked... I went to my car and decided to check online for another location but just for the heck of it, I decided to see if I could buy it to pick up in store. What do you know? The order goes through fine and says it'll be ready in an hour. I wasn't going to put my money on it and went about running errands, waiting for a phone call, an email, maybe a text message notifying me of the error and that my item wasn't available. A little after the hour mark I received the email to let me know that the order was ready. Of course, instead of wasting my time driving over there again, to be told they don't have it and they screwed up, I decided to call. The gentleman that promptly answered the phone went ahead and double-checked my order. Guess what?! My chair magically appeared! I explained my disappointing experience today regarding the service I previously received and the employee said, "I apologize ma'am" with a long, drawn out, awkward silence. Totally unacceptable, I could hear him rolling his eyes over the phone... he couldn't have cared less and his apology wasn't even sincere. I asked him to go ahead and cancel my order, he said okay and hung up without a wasted second. No effort was made to explain the situation or even offer any sort of compensation for the inconvenience. Maybe he didn't even go look. In customer service, a little sincerity, empathy, and compensation go a long way. I was looking forward to making my purchase of multiple chairs (we all know a good office chair isn't cheap, much less two!).
I'm totally disappointed with the service I received and honestly, I will never shop there again. It's too hot in Vegas to go driving around, store to store, because someone else doesn't want to do their job. I hope someone from the store actually reads this and looks into the poor service at this location.
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