I suggest you call ahead for a reservation. I have been here several times and have seen tons of people try to walk in and get turned away because the facility is always busy! They usually have time to fit them in later but it is also in my opinion rude that so many people just stop in without planning ahead. It gets in the staffs way of being able to do their job and is inconsiderate to the other people who planned ahead. If you make a reservation the staff always gets you in on time! I have been very happy with all of my mani pedis and the employees are very nice. Prices are a tad high but sometimes worth it when you find a place you like!!