I have never in my life worked with such an incompetent company. We moved out of our house, out of state, six weeks ago. And we've already had to call seven different times to try to straighten out random charges that they are still adding to our account. We asked them to cancel our account November 2, simple right? No, for whatever reason thry restarted it the next day, charged us a $20 reactivation fee, and then started charging us at a higher rate. And we aren't even in that house anymore! Now I just got a call, asking why we aren't home because they sent a tech to our house for no reason. We moved six weeks ago!!! I'm STILL trying to get these random charges off of my account....