My Prius has been regularly serviced by Camelback Toyota for 2 1/2 years. I usually try to make my appointment first thing in the morning on a Saturday. Being the day after Thanksgiving I wanted to sleep in on one of my only days off. Wrong choice.
I waited for TWO HOURS and 20 MINUTES for an $80 oil change and tire rotation!
The place is nice with TVs, free beverages, and morning treats, but COME ON! It shouldn't be packed like the DMV.
I asked to speak to the service manager and told him my disappointment in the service time. He said unapologetically, "Well, that sounds about right for what you had done." Huh? The attendant told me 90 minutes!
I really don't know if I will be back. The experience was that horrific and there are a lot of good mechanics out there who respect a person's time. (I am up for suggestions.)