I just had some pretty bad customer service from this place.
They sold me a product that simply doesn't work how it's supposed to. It was an over-the-door hanger for iron and ironing board. It was crooked, and didn't hang over the door how it looked in the photo. I couldn't even close the door once I had installed it.
They told me I couldn't return it because it was on sale when I bought it, which means that it was final sale. But, the product actually doesn't work how it should. It was either defective or broken or simply poorly manufactured.
So they sold me something that doesn't work, and wouldn't let me exchange it. Essentially they weren't willing to stand behind the (inferior) product they sold me.
I just left the product there with the staff, since it's completely useless.