Every time I go into Smash I have a great experience. I'm not sure if they have a small staff or if I always see the same people working but we've built relationships which is crazy with a fast food restaurant! I love the veggie frites (sometimes it's a chocolate milkshake kinda day though) but in all reality the smash sauce is to die for. I see different managers around all the time but have never had anything negative to say, one time they actually brought me a $2 off coupon just for promotion! Ismelda, I hope I spelled that right, always takes my order and is so sweet. Cole usually brings my food, very friendly young man who will have a conversation with you if you let him! I always sit outside, DOG FRIENDLY!!!!! The staff never pets my pup though, which I guess is good for sanitation reasons. Not to mention someone usually comes to clear my table so I have room to relax. Service is really up there with the high star restaurants. If you think this is just another lil burger joint I would definitely check it out, you'd be surprised!