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  • We just used Simple Electric for a problem with the electricity along one wall of our bedroom where we lost power. They were very easy to schedule with (and I did a reschedule as well - and they were flexible). They showed up in the timeslot they promised and explained on the phone that there would be a $49 service fee for coming to the house. It turned out to be a very simple issue with a wire in a light socket, and took the gentleman less than 15minutes to identify and fix. So from a service perspective - they were top notch. Then came the cost... and that's where they lost my 5-star rating. It was $144. This seems... unreasonable. The electrician did tell my husband the ballpark cost when he found the problem, but at that point - we needed the fix done and he was at the house (and we were $50 in for the call out). I feel like they had us stuck because he was already there and we were already paying $50 for him to show up... so another $100 for less than 15min of work is just absolutely ridiculous. Including drive time from their office down the road - it wasn't even 30 minutes of time invested. I absolutely believe in paying for good service (and there's was good) - but this felt like we were "taken for a ride" on the cost. UPDATE: So, no less than 10 minutes after I posted my above review, Katie called and left me a message from Simple Electric... She asked that I call back so that she could talk to me about my service and offer me a partial refund based on what I felt a "fair price" is for the work they completed. Impressive. Often, customer service isn't just about getting it right the first time - but a strong recovery when it isn't perfect for the customer. Not only are they clearly customer-centric in their servicing ethos, but they were extremely responsive! Updated my rating from 3 stars to 5 stars... and I will call Katie back later today. Nicely done Simple Electric...
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