My dogs have been going to Island Pet Hospital for years now. I have also used their boarding many times. Today my dog didn't feel well. I called and got right in for an appointment. On the way from the car to the front door we saw a couple of the kennel staff who called out to my dog. They then walked out of their way to come pet her. Once inside we were shown to a room where other kennel staff who heard we were there came to the room to see the dog. Imagine how many animals they must see and yet they remembered my dog, BY NAME and took the time to come say hello. Dr. Collins came in to treat her, got down on the floor and while talking to and petting the dog, did an exam. We talked about how to treat and are taking the less expensive route first, as this dog is prone to UTI's.....and if she isn't better in a couple of days, we will then go back for more tests. I can't say enough good things about how caring the entire staff of Island Pet Hospital is!!!!!