The first guy I encountered didn't say anything to me just did next to my car, then he said "Well did you tell me what you want? ". I told him I had just received a monthly pass, a splash pass. It is a sticker in my windshield with a barcode. He said, well how much did you pay for it? I said I have no idea it was a gift. He said well it's probably the regular wash. I said can't you scan it to see what wash it is, he said no, it's just the regular. I went to the cashier and asked how they would know, she said they are supposed to scan it, I don't know why he doesn't do that. He was truly one if the rudest people I've ever dealt with in a business setting. I will never go back to this location! On top of that they ran my car through twice and the soap didn't work either time. I feel bad for the people who paid for a wash and their car didn't even get washed.