I have to put an update since I believe in fair business and consumer practices.
The owner personally contacted and apologized for the experience I had at her spa. She was very caring and gracious in offering me a "re-do" free of charge. I went for a waxing on Saturday and was very pleased with the service. The new esthetician I had was very pleasant and careful with her waxing. She offered advice and was knowledgeable about waxing.
I will definitely return for future services.
Thank you.